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Terms of service

These terms govern your use of ClassPulse. Plain-English overview first, then the full text.

In short

  • You pay your subscription. We give you a working tenant.
  • You own your school's data. We don't sell it or use it to train models.
  • Either side can cancel with 30 days' notice.
  • If we mess up, our liability is capped at what you paid us in the last 12 months.
  • South African law applies. The Johannesburg courts settle disputes.

1. Definitions

"ClassPulse", "we", "us" — ClassPulse (the service operator). "Customer", "you" — the school or organisation that subscribes. "Service" — the ClassPulse web application and APIs. "Tenant" — the customer's isolated workspace within the Service.

2. The Service

We provide the Service on a software-as-a-service basis. We will make commercially reasonable efforts to keep it available, but we do not guarantee uptime. Scheduled maintenance windows are announced at least 48 hours in advance.

3. Your data

You retain ownership of all data you put into the Service. We process it as your operator (data processor) on your documented instructions. We do not sell your data, share it with third parties for marketing, or use it to train machine-learning models.

See our privacy policy for how personal information is handled under POPIA.

4. Acceptable use

You agree not to:

  • Use the Service to break the law.
  • Attempt to access another tenant's data.
  • Probe, scan, or otherwise test the security of the Service without our prior written consent.
  • Use the Service to send unsolicited bulk email.

5. Fees & billing

Subscription fees are agreed in writing with each customer. Fees are payable monthly or annually in advance, in South African Rand unless otherwise agreed. Late payments accrue interest at the South African prescribed rate from the due date.

6. Termination

Either side may terminate this agreement with 30 days' written notice. We may suspend or terminate immediately for non-payment or breach of the acceptable-use section. On termination, you have 30 days to export your data via the bulk export feature; after that, see the privacy policy for the data-retention timeline.

7. Warranties & liability

The Service is provided on an "as is" basis. We do not warrant that it will be uninterrupted or error-free.

Our total liability under this agreement is capped at the subscription fees you paid us in the 12 months immediately before the event giving rise to the claim. We are not liable for indirect, consequential, or loss-of-profit damages.

Nothing in this clause limits liability that cannot be limited under South African law.

8. Changes

We may update these terms from time to time. We will notify registered customers by email at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.

9. Governing law

This agreement is governed by the laws of the Republic of South Africa. The parties submit to the exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg.

10. Contact

Questions about these terms? Email hello@classpulse.co.za.

These terms are a starting template. A South African commercial lawyer should review and tailor them before they apply to a paying customer.